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Hospitality in life

My sons,

We’ve been discussing the concept of hospitality, first generally and then as it applies to work. We shift our focus now to how it applies in life.

I’ve always desired to be hospitable. When I was younger, I lived in a tiny 500 sqft studio apartment, but would regularly host groups of 4-5 of my friends to have a home cooked dinner and to play board games until late into the evening. I didn’t even own a dining table, so we all sat cross legged on the floor around my coffee table, which doubled as our board game surface once dinner was done. Every home I’ve had since then has been purchased with a view of how I can entertain people, and how I can grow the set of things as I learned to be more hospitable.

The more I’ve learned though, the more I’ve discovered that my view of hospitality was limited and very, very incomplete.

For whatever reason, my view of hospitality was that it was simply the willingness/desire for people to host others in their home. This was almost a direct reflection of a few traits:

• Willingness to clean up after people leave
• Enjoyment of making food or having food delivered
• Comfort letting others into your space

As I learned more about what it really means to be hospitable, I realized that hospitality is not just about your willingness to physically serve others. It is a mindset. The hospitality mindset is one of putting people at ease, of being more interested in the lives of others than in telling others about our own lives, and of having the thoughtfulness to think of others even when you’re not physically with them.

How to cultivate a mindset of hospitality

One of the hardest things to do in this life is to adjust one’s mindset. There are a myriad books out there that talk about this - Think Again by Adam Grant and Switch by Dan and Chip Heath are two of my favorites and provide great insight into the psychology of our default behaviors as well as some greatly actionable advice on how to challenge and change our own thinking and behaviors.

Once we’ve identified, acknowledged, and determined the need to change our mindset and have understood the mechanics of changing our behaviors, we need to determine what new habits to instill, and what the goals of those habits are.

1. Build a rich thought life

One of my favorite books of all time is The Count of Monte Cristo by Alexandre Dumas. I first read this book in my teen years, and again many times since, but that very first reading changed my life. In the book, our hero Edmond Dantes is wrongfully imprisoned for several years, and during that time he meets a prisoner that has been there even longer than he, yet who seems to have discovered a way to avoid the madness and depression that isolation typically brings. Instead, he has developed a rich thought life, one that keeps him busy studying, inventing, analyzing, and exploring, all within the recesses of his mind.

I loved that example and aspired to have that same richness in my thought life. As a teen, I realized that there were any number of mundane times where I was left alone without anything to distract. Whether it was sitting on the bus on the way to school, showering every morning, or the minutes dozing before falling asleep at night, there were many daily spaces that could be utilized better, so as often as I could remember, I started making adjustments.

I started small. I simply got myself to think about an idea instead of a situation. Instead of reliving the day on my bus ride home, I’d take an idea and work it out. Instead of imagining waking up early and playing my favorite epic video game (Final Fantasy 2) while falling asleep Friday evening, I’d think about the themes of the game (loyalty, betrayal, love) and ruminate on how I’d seen those themes play out in my life.

Over the years my thought life has developed to the point where I no longer experience boredom acutely, and where I welcome times of inactivity throughout my day so that I can spend time expanding on these ideas, themes, and debates in my mind. This is constantly challenged by the temptation of picking up that little rectangular device and being entertained by it, but the combination of identity (I believe that I am not a person that wastes time on my phone) and habit (I have a daily ritual of reclining in my Eames chair with a glass of wine to read) has helped me fend that off pretty effectively.

2. Put yourself in a position to experience hospitality from others

There are many great things about our hyper connected world and the technologies that enable it. One down side however, is that it enables - nay, causes - our world to become smaller. Why go through the discomfort of striking up a conversation with a stranger at a coffee shop when your little rectangular device enables you to interact with people you already know? Why put yourself through the stress of not understanding everything on the menu at a new restaurant when you can eat at your favorite haunt again, or can eat at home on your own?

By shrinking our world, we experience the hospitality of others less. By staying in the same small social circles, we limit our understanding and experience of hospitality to those we already know.

In contrast, expanding our world allows us to experience new ways of being hospitable. By trying new restaurants, by meeting new people and being invited to share in their hospitality, and by going to different countries to see how other cultures behave, we grow our awareness and understanding of hospitality and further our own style in how we demonstrate it to others.

3. Talk about it with others

In many ways, hospitality has fallen out of fashion in our modern world. Just the other day, we went to a digital food court. The whole idea is that you order your food via touch screen and the machine assigns you a locker number. Once you’ve ordered, someone somewhere prepares your food and deposits the food into the locker through the back and triggers the notification so that your locker lights up and you can open the front door to retrieve your food. Completely contact-less.

Why this is a feature and a desired experience I don’t know, but it was a reminder of just how much technology has enabled our world to become less hospitable.

As such, it becomes incredibly important for us to discuss, to share our experiences, and to talk about our ideas of hospitality with others! We are a social species. We learn from others. We think through talking. If we want to grow our mindset of hospitality, we need to be discussing it with others.

Making magic

Hospitality is about making magic for others. It is about caring for another’s experience. It is about thoughtfully surprising others with how valued, cared for, and known they are. And it is contagious!

Every child has wanted to be a magician at one point in their lives. Some entertain the thought for a mere minute while others spend summers at magic camp. But regardless of how intense the interaction, when one experiences the pure delight and joy that magic brings, one immediately desires to replicate and to be able to perform such feats themselves.

So too is the magic brought from hospitality. When we experience a truly magical moment of hospitality we are compelled to share it. Let us then discuss these moments with others, and let us arm ourselves with the skills to recreate these moments so that we can bring more magic to our world.

Hospitality at work

My sons,

Anything in our world that is worth doing requires teams. We are past the age where any one person can do something truly impactful on their own. Yes, we can tinker, we can prototype, we can come up with ideas on our own (that too is arguable - whether any thought is truly done in isolation is debatable, but that’s another topic for another day), but we cannot build anything worth mentioning on our own.

We need teams.

I’ve been in the business of building, managing, cultivating, and leading teams for almost two decades now, and have been in the study of excellence on the subject for at least as long. I’ve read books and articles dedicated to the subject, listened to the leading experts in the fields of leadership, human psychology, and business, and have experimented with many approaches within my teams. The undeniable truth about all the best teams is this: they have a high amount of psychological safety.

The best of the best actively and intentionally cultivate, nurture, and grow that safety, and are proactive in weeding out individuals, practices, and experiences that take away from it. At the root of that safety is a strong web of relationships built on trust, humility, and shared experiences.

Learning from the best

I once sat in a large exec review with our Senior Vice President with about 20 other people reviewing our organization’s roadmap doc, a small section of which I was responsible for. As we reviewed, our SVP had a question about something in my section. After I answered, he looked over at me and said, “hey, sorry, I know we’ve met before cause I’ve seen you in these meetings a bunch, but we haven’t actually been introduced. What’s your name? … Great to meet you, Sam. Okay, so, I know you know your stuff, and everyone else seems to be nodding at your answer, but I don’t get it yet. Do me a favor will you? In the next month or so, write me a quick doc explaining this to me.”

I would follow that guy anywhere.

In a room of 20 people, probably 6-7 of which were VPs themselves, he took the time to make me feel seen and heard. It took him all of 2 minutes, and I’m sure he’s done that a thousand times and doesn’t remember the incident, but for me, that was magic. That is a moment that I will likely remember for the rest of my career.

Undoubtedly one of the reasons he’s so beloved and successful is that he has intentionally cultivated a practice of hospitality. I’m sure that not only has he reaped the rewards of that, but he has brought that same type of magical experience into the lives of many others.

Hospitality pays

We live in a world where a large majority of our GDP is coming from the service industry and that the most important capital in our world is human capital. It is widely recognized that companies and industries rise and fall because of the teams of people that they are able to hire, attract, and retain. In that world, people matter. Teams matter.

And yet these skills are as undervalued as they are important!

Why do so many companies and teams undervalue these traits? The simple answer is because they are hard to measure, especially in the short term. It’s hard to quantify the gain that we get by investing the time and resources necessary to create a hospitable culture because culture is not a yes or no thing. There’s no measuring before and after because that distinction is binary, and cultural change is a gradient.

There are many examples of companies and industries that are moving towards building sustainable, helpful, fulfilling businesses in a way that values culture and integrity as much as they value profits. In his book Screw Business as usual, Sir Richard Branson talks about the work that he and many others like him have been doing to rethink the way we build teams, companies, and industries, and the impact that those endeavors have on local and global communities. While most of us will likely never be able to build multiple companies and industries in our lifetime, there are many lessons that we can learn from those that do.

1. Make sure everyone knows the goal.

The first and foremost important thing is to ensure that everyone on your team knows what the goal is. The goal is not to build a great product. It is to build a great product that customers will love, so that they will love your brand and the impact it has on their lives and will purchase, so that your company can make money. The goal is not to create a great recipe that is delicious. It is to create a great recipe that is delicious, so that the front of house can offer it to guests at a rate which guests will love, so that guests have a great overall dining experience, so that they will recommend the restaurant to their friends, so that their friends will come and pack the house, so that the restaurant will make money.

Even if you are working at a non-profit, there is the uber goal of the organization that everyone needs to be keenly aware of so that they can take ownership of their space. It is only by knowing the true goal that individuals on our teams can see how their hospitable practices move the needle and impact the thing that really matters.

2. Give lots of credit where it’s due.

Give credit where it’s due. No matter how much value you bring to a team yourself, it is to the team. When there are individuals that do great work, go out of your way to recognize that. As a leader on the team, you naturally get enough spotlight and attention - take every opportunity to shine the spotlight for greatness in other people’s direction.

As leaders, we need to take pride in creating an environment where greatness can happen and can flourish - that is the mark and reward of a great leader, and is the mark of a team that people love, take ownership of, and do their best work for.

3. Deeply understand what it means to be right a lot.

This one tends to trip people up a lot. Especially if you’re a tech person, you’ll have been bombarded with messages telling you that being right is critically important. At Amazon, it’s even one of the leadership principles.

I’m not saying there’s anything wrong with being right about the topic at hand. It’s a good thing to have good instincts and intuition, and to be objectively right. But there’s much more to being situationally right than just the objective debate at hand.

Being right is irrelevant when you break the relationship. This is true in our personal relationships as well as our professional ones. When you are hospitable and charitable to people, you often will be the one that needs to suck it up and adjust, even when you’re objectively right. This is always going to be best in the long run.

This is especially hard in the business context, because we often believe that when we’re seen as being in the wrong, it will reflect poorly on our performance. This is multiplied if your manager is the one that is seeing you as being in the wrong. This is amplified further if you’re seen as wrong in a large meeting with multiple stakeholders/leaders.

I am fundamentally a long game player, and the long game is all about relationships. Being right is irrelevant when you break the relationship. When you are hospitable and charitable to people, you often will be the one that needs to suck it up and adjust, even when you’re clearly right.

I’ll go even further.

If you’ve corrected someone because you don’t want them to think you’ve made a mistake, you’ve made a much bigger mistake.

The common response to this is that “sucking it up when I know I’m right feels demeaning” - yes, true, but the benefit you get to the relationship far outweighs any you lose from making a so-called mistake, especially if/when the other party realizes or discovers that they were actually wrong in the matter. The feeling you leave them with is a far greater testament to your impact than you proving that you are right.

I’m not saying that we should not go back and correct the error - do that, but do it in private. And do it in a way that preserves, and even strengthens the relationship.

Being right a lot isn’t about being objectively right. It’s not about being seen as right. It is about being relationally, long term right. It is about having the tact to know when to correct, and how to continually strengthen the relationship. And that is the definition of hospitality at work.

Hospitality

My sons,

We are a relational species. Whether we like it or not, we are wired for connection, for relationship, for feeling. In my younger years I tried to shed that; I tried to argue that intellect and reason were far superior to feeling. I took pride in this.

As I’ve grown over the years, my personality trait scores have drifted. In my youth and well into my early career, I scored very clearly in the INTJ bucket (for those unfamiliar with the Meyers-Briggs personality tests, INTJ is Introvert, iNtuitive, Thinking, Judgment and is pretty much the quintessential engineer). Over time, I drifted from an “I” to an “E” (ie Extrovert), but that was still fine.

But then came trouble.

One fine day, I tested as an ENFJ! Horror of all horrors, I was a feeler! That test had to be wrong. So I took the test again. And again. And a fourth time. And still, ENFJ. I went home from work early that day. I cried inside.

But as the stages of grief kicked through to acceptance, I realized this was actually a natural evolution for me, and a beneficial one at that. That famous quote from Maya Angelou resurfaced in a strong way:

”People will forget what you said, people will forget what you did, but people will never forget how you made them feel.”

I realized how true that statement was in my own life, and realized that without knowing it, I had grown into a person that desired to impact people more than I cared to say, do, or build great things. And the best way to do that was to make sure I was thoughtful about how I made others feel.

Thus began my journey to better understand this concept of hospitality.

Understanding hospitality

When I first encountered the term, I thought it applied to the service industry only. As I dove into the concept and read about the giants in the space, my understanding evolved. Reflecting on my experiences, I realized that among my friends there were certain homes that I liked visiting more, and there were certain people that I enjoyed lingering with, laughing with, and simply being around more. It never occurred to me that this was hospitality applied to my social circle.

In his book Unreasonable Hospitality, Will Guidara, former owner of Eleven Madison Park, describes his journey of understanding hospitality. He began by asking many in the service industry a simple question: “What’s the difference between service and hospitality?” He shares one of the best answers that he heard:

“Service is black and white - hospitality is color”.

Love that. Service is about ensuring the napkins are folded properly, that all the children’s toys have been put away, and that all the food is perfectly made, timed, and served. Hospitality is about ensuring that those coming over for dinner know that they belong, are seen, and feel heard. Service is about efficiency, correctness, and promptness, while hospitality is about effectiveness, experience, and connection.

Put in those terms, everyone can be hospitable.

We all live in the mundane, the day to day, in the valleys of life. Hospitality is an opportunity to transport someone to the mountaintop, to elevate their experience, and to make a wonderful memory that lasts. It is an opportunity to bring magic into their lives. It is an opportunity to create a moment that will last in their minds - a moment of pure joy, of perfect alignment, where they’re able to suspend reality, if only for a moment.

Hospitality requires intention

Turns out being hospitable isn’t easy, nor is it natural for most of us. While skill, practice, and environment are all helpful elements, the most important ingredient of hospitality is intention. Intention means that every decision, from the most obviously significant to the seemingly mundane, matters. It is a mindset that begins with a posture that no detail is too small to be ignored, and no task is beneath us.

Being intentional requires focus and effort. It is not easy, nor is it common. It is not obvious, nor is it natural. It requires skill, and it requires practice. It does not have a high barrier to entry. It simply requires a mindset of growth and learning combined with a desire to be the best versions of ourselves that we can be.

For as long as I can remember, I’ve always wanted to help people. When I was in College, I spent a bunch of my time helping younger students; whether it was being a TA, running study sessions, or just hanging out and showing others the ropes, I spent my time trying to guide and shape others just as some that went before me poured into my life.

One of my advisors gave me some sage advice that has stuck with me to this day. “Sam”, he said, “if you really want to impact others, you’ve got to plan for it. You’ve got to walk to class early, you’ve got to keep a fairly clear schedule, and you’ve got to recognize that none of it will happen on your schedule. You can’t plan when others are going to go through a tough time and need to talk. You can’t predict when a seemingly mundane conversation sparks into an hours-long one where someone bares a part of their soul to you. If you don’t plan for space to be available to others, you will not reach them.”

Every memorable connection that was built during my time in College happened in those spaces. From walking a friend home just to end up chatting until the wee hours of morning about life things to overnight study sessions ending in running outside to catch the sunrise, from standing outside GameStop at 2am waiting for the release of Halo 2 to commiserating with a friend on a deep heartbreak over coffee, each of the magical moments in those years happened because I had the time and space for those moments to happen.

Over the years, I learned that hospitality is about more than just creating space and margin for others; it’s about intentionally thinking about what they need, about how you can show up for them, and how you can bless them. That that requires thoughtfulness and intention.

Hospitality is a virtuous cycle

In our world, there are many vicious cycles out there. Shame, hate, anger, violence, suspicion, just to name a few. In contrast, there are fewer natural virtuous cycles, and far fewer examples of them going around.

Hospitality is an opportunity for us to change that.

Perhaps I’m an optimist, perhaps I’m naive, or perhaps I simply want it to be true, but every time I see a charitable act, a display of hospitality, or a picture of generosity, my soul lifts a little and I’m inspired to do the same, if only a little. But that’s it, isn’t it? By being intentionally hospitable to others, we lift them and everyone around them up just a little. Over time, as these little increases build up, it inspires them to turn around and do the same, if only for one person.

That’s the definition of a virtuous cycle and is exactly the type of thing our world needs.

The more we experience hospitality, the more we are motivated to be hospitable ourselves. The influential thinkers of our age have known this all along. From Aristotle to Confucius, from Ralph Waldo Emerson to David Brooks, all the greats speak about this. In Atomic Habits, James Clear lays this out explicitly:

“You don’t rise to the level of your goals. You fall to the level of your systems. And your systems are largely shaped by the people and environments you surround yourself with.”

By surrounding ourselves with hospitable people, we shape our systems, our mindset, and our actions to be more hospitable ourselves. By being hospitable, we shape the systems, mindset, and actions of those around us to be more hospitable as well. And maybe just maybe, we can bring a little more magic to our world.

There is no substitute for books

My sons,

One of the biggest joys of my life is the ability to read, and the immense trove of literature that I have access to. It has immeasurably enriched my life and is very easily the single most important factor of making me the person that I am today. It has the ability to stretch your mind, to transport you to places you’ve never been, to challenge your beliefs, and to bring new perspective.

Reading lifts the spirit. It brings flight to the soul. It gives wings to our minds, and allows us to unleash the full potential of the human experience.

It is arguably one of the most impactful technological advancements in our world history. Combined with the printing press and mass publication/distribution, it has enabled the thoughts and ideas of the great thinkers of each era to be shared and consumed by most of the world’s population, in their lifetime and those that followed.

All of the greats in our world read. Tech and non-tech giants alike attribute much of their success to reading:

• Bill Gates reads ~50 books a year
• Mark Zuckerberg launched “A year of books” where he challenged everyone to read a book every two weeks
• Elon Musk famously said that he “was raised by books. Books, then my parents”
• Oprah’s Book Club is arguably one of the most influential movements in the world
• Warren Buffett said that “the more you learn, the more you’ll earn”
• Nelson Mandela said that “one child, one teacher, one book, one pen can change the world”

And yet reading across our world is declining.

Twenty years ago, 51% of American children ages 8-18 reported that they “greatly enjoyed reading” or “got a lot of enjoyment from reading”. That number dropped to 34% in 2025. In 2011, 79% of Americans said they read at least one book per year. That number dropped to 64% in 2024. The numbers vary slightly in the UK and the EU, but follow a similar trend.

What’s happening?

A belief of inherent value

Our current era of raising people has created a batch of incredibly self-confident youngsters, many of whom have been taught all their lives that they are unique and invaluable simply because they are who they are. We have taught them that their lives are interesting and worth broadcasting, that their thoughts are important and worth sharing on a global scale, and that their opinions, regardless of how weakly formed, have value.

This has led to an epidemic of shallow living, of people who are content to talk about themselves, events, and activities, who shy away from the deeper, richer, topics in life. This in turn results in a generation who experiences the world in the frame set by the likes of their social media icons and models. A life that is constantly looking for post-worthy activities is one focused on and consumed by the superficial, and therefore does not seek to nor feel the need to read.

I suppose if you’re reading this, that isn’t you.

Habitual book reading

Something that the monks, religious leaders, and philosophers figured out centuries ago is that habits are important. That’s an understatement. Habits are paramount. Not only because they help us achieve their goals, but because regular exposure to something changes the way we think about that thing.

We’ve all heard sayings like “fake it till you make it”, “practice makes perfect”, and “slow and steady wins the race”. This wisdom comes in many different sayings and teachings, but is essentially the same: by doing a thing regularly, you will become someone who does that thing regularly.

C.S. Lewis said it best in Mere Christianity:

“When you are behaving as you loved someone, you will presently come to love [them].”

The obvious question then, is this: what does the habit of reading produce in a person?

1. The practice of different perspectives. Regardless of whether you’re reading fiction, non-fiction, or anything in between, the daily habit of picking up a book and actively immersing yourself in a perspective other than your own is immensely valuable.
2. The practice of stretching your mind. A healthy book list stretches your mind and your beliefs as you consider different topics and areas that you would naturally not encounter. Because we’re reading well-researched, well thought-out works by people who have spent their careers dedicated to the study of the topic as opposed to (ahem) random musings from an average mind, we can be sure that our minds will be stretched by the perspectives of the greats in each of their fields.
3. The practice of developing a rich inner life. The more we read, the richer our inner life becomes. We become adept at building cathedrals in the sky, at exploring the vastness of space with intricate detail and nuance, at delving into the psyche of our favorite literary characters, and at living - no, feeling - every thoughtful and beautiful word of poetry in our minds. Books open our minds to the wealth to be found within and allow us to develop a rich thought life.

Framing our experiences

These in turn shape the way we experience the world. Instead of standing on the edge of the Thames wondering how to take the best selfie of the Tower Bridge, we ought to stand and admire the majesty of the human spirit that built and maintained such beautiful things. Instead of standing at the edge of the Grand Canyon wondering how to frame ourselves in a photo to capture the best angle of our face while still capturing the canyon, we ought to stand and be blown away by the awe of such a natural beauty and grand vista. Instead of figuring out how to capture a selfie with our faces lit enough but not too much so that the northern lights appear in the background clearly with us, we ought to be contemplating the celestial wonders that allow such beauty to be experienced.

Reading expands our minds, causes us to introspect, to extrospect, to ponder deeply about the mysteries of our world and our galaxy, to question and to examine life, and to wrestle with our purpose for being. It frames our travels, our conversations, our relationships, and our interactions. It gives us a variety of perspectives by which we can derive meaning from the experiences of our lives.

So please, my sons, read. I implore you to read. Not just my thoughts (although I am honored that you have decided to do so) or the thoughts of our contemporaries, but the thoughts of the greats. Read the classics to appreciate the beauty and honor of a bygone era. Read fiction to expand your imagination. Read philosophy to deepen your thought. Read biographies to increase your empathy and understanding of other perspectives. And above all, share all the way that the things you read have changed your life with those around you.

A balanced life

My sons,

We live in a world that is increasingly polarized and extreme, and in a time where everyone seems to have strong opinions that are strongly held (and unfortunately, usually weakly researched). Many folks with extreme thoughts are also closed off to other inputs and conversations from folks with differing perspectives. The unfortunate result of which is further divide and disconnect between people. Some of this is natural.

In the past century, our world has gotten a lot smaller. Air travel prices have drastically reduced such that the average person is able to fly and see much more of the world than ever before (in 2022 the Gallup poll stats show that the average American flies 1.4 times a year). Video conferencing technologies make it possible to talk to virtually anyone in the world in real time. The internet has made it possible to access news, research, and opinions from anywhere and everywhere in the world instantaneously.

In this environment, it is natural that those seeking to be heard and to build a platform would have to differentiate themselves. Since your local newspaper is no longer your only source for news, agencies and publications need to differentiate themselves. The media is shaped by “newsworthiness”, which is in turn shaped by what is trending on Twitter and Facebook. The easiest way to get things to trend? Toss outrageous extreme grenades at core beliefs and watch it rain.

This type of extremism, while being occasionally amusing at best and purposefully confrontational at worst, does not lead you to a great life. It does not bring people together. It does not create a better world. It does not bring the type of vulnerable closeness that we seek, and does not lead to great and long-lasting outcomes.

The pitfalls of extremism

There are many pitfalls to extremism of any sort, but that’s not our primary topic today so we’ll touch on this only briefly. In my mind there are two major downfalls of extremism as we see it playing out in our world.

The first is that it divides and does not unite. Having strong opinions is fine - great even. But those strong opinions must be weakly held, and must be fair game for honest and open conversation and debate, and must not close the door for collaboration. Remember that human life is created to move forward together. We were created for relationship.

Oliver Burkeman put it perfectly in his book Four Thousand Weeks:

“The truth is that almost everything worth doing, from marriage and parenting to business or politics, depends on cooperating with others.”

Put simply, extremism breaks cooperation.

Second, our current rendition of extremism is not open to other ideas. Rather than allowing new information from opposing opinions to change our minds and provide us perspective, these encounters tend to deepen our certainty about our own perspectives. This echo chamber is further amplified by social media’s knack for surfacing more opinions that are like ours (and slightly more extreme than ours - as we said above, grenades generate great click rates).

A balanced approach

In contrast, there is much beauty to be found outside of the extremes.

Consider a simple example. We hold in high regard the quality of courage. We make movies about men and women who demonstrate high amounts of courage. We give awards, commendations, and much recognition for courageous acts. It is a trait we believe the paragon of virtue contains.

Yet this trait taken to either extreme is bad. In extreme excess, this trait becomes rashness. In extreme deficiency, this trait becomes cowardice. We need the balanced middle; courage.

Another example. There is a fine line between neediness and vulnerability. It is perfectly fine to vulnerably express that things have been quiet of late and therefore one has been lonely. That is explicitly different than expressing that one is lonely and needs to never be left alone again.

Aristotle provides the following framework, for which we’ve filled in a few examples:

Our world is not characterized by balance. We all too often lean into either excess, and see examples of those all around us.

Learning through diversity

Why is it so common for people to lean into excesses? To address this, it’s useful to understand how our childhood programming around learning factors into all of this.

We were taught that when we learn, whether we are reading, discussing, or experiencing, we gather inputs in order to strengthen a given argument. We start with the assumption that our belief is true and then we seek to confirm that. We need to flip our understanding of learning so that we learn from the bottom up. We need to read, ponder, and process for the purpose of gleaning knowledge and wisdom from the text, not to reinforce an idea we’ve already held.

By adjusting thus, we not only remove that confirmation bias, but we welcome diversity. Finding contradictory points and arguments now becomes exciting because it gives us an opportunity to expand our thinking, and to gather more perspectives on a given topic.

Perspective matters

In work as in life, perspective matters. But more than that, knowing which perspective to adopt is essential, and our ability to find the right level of zoom and the right altitude to take will be critical to our continued growth along the path that we’ve intentionally set ourselves out on.

Let me unpack that.

First, it is good to understand that there are many different perspectives to any given situation. Having a good range of perspectives that you can understand so that you can pick and choose the right one to handle a given situation will be very beneficial.

Next, figure out the right zoom level. When you zoom in as deep as you can, many details emerge that you could not see at higher altitudes; perhaps you can see the details of the seashell in your hand, and its intricate colors and contours and textures. Zooming out, you are able to see that this seashell was sitting on a beach filled with many other seashells. Further still, you are able to see that this beach is a part of a river, lake, or ocean. Even further and you are able to see that this river flows from one large body of water to another.

We need to be able to discern when it is in our best interest to zoom in and look at all the granular details and when it is best to zoom out and look at the big picture. We need to determine which perspective and zoom level gives us the best perspective to make the best decision possible.

It is said that life is a series of individual moments that make up a larger path. Each of these moments requires us to pick the right perspective so that we can best stick to the larger path that we intend for our life progression.

Balancing impact and savoring life

We’re often told that we need to go big or go home. We’re trained to think about our careers as the thing of utmost importance. We’re pushed to be productive, to have lasting impact, to have great effect on our teams, our industries, and our world.

And somewhere along the way, we accepted that this came at the expense of savoring life.

But here too, it is possible to have a balance! The key is to think through what you want and how hard you want to run after each thing. We must realize that in life, as in work, there are skills to be developed, discipline to be employed, and learning to be had to savor and enjoy life to the full.

Yes, you read that right. We need to learn and apply effort to enjoying life.

We grow up believing we need to put effort into school, into learning new skills, into getting better at sports, at music, at art. But for some reason, we think that relationships should be easy. We think that enjoying life should be easy. We think that finding someone who you can spend your life with, and who you can squeeze every ounce of enjoyment and pleasure out of life with should be easy.

Wrong.

It takes as much effort, learning, intention, and instruction to savor life as it does to be highly impactful in our world. We need to therefore work hard to get as much of both as possible, and in doing so find the right balance for us at every given moment.

A final word on solutions

Something I’m learning is that there are no solutions, only adjustments for a certain time. Today’s solutions become tomorrow’s problems. As such, I want to encourage you not to think of any of this as a solution for how to live a balanced life. Rather, we make adjustments for a time, for a season, for a spell. And when it is appropriate to do so, we reevaluate and make more adjustments.

My sons, life is dynamic. It is free flowing. It is full of beauty, of joy, of sadness, of sorrow. It is rich with color, abundant in love, spotted with pain, with the occasional streaks of anger. It is best experienced together, with vulnerability and trust.

My hope for you is that you live lives that are not characterized by extreme behaviors but rather of balanced, thoughtful, mindful, and measured.

Mental Fortitude

My sons,

We’re currently in the middle of a global pandemic. It’s something that this world hasn’t seen in quite some time, and is something that I sincerely pray you won’t have to experience again in your lifetimes. There are many tragic stories of loss, of separated loved ones, of devastation. There are also many stories of hope, of perseverance, of strength, of unity, and of support. The impacts of this pandemic are both global and local. Globally, our economy has taken a huge hit, our social structures are stressed to the point of breaking, and our government is struggling to act decisively and swiftly. Locally, we are practicing social distancing, staying home with our families and going out only out of necessity.

It has not been an easy adjustment for many.

I recently finished a book called “A gentleman in Moscow”, by Amor Towles. It is a wonderful and beautifully written book that seems poignantly relevant in our current world situation. The book is a novel that follows the life of Count Alexander Rostov, a Russian aristocrat who after the revolutionary war ended in the 1920s is convicted of such. He is forced to live out his days as a “Former Person” within the confines of the Metropol hotel, not being permitted to ever leave its premises.

The book chronicles the life of the count, who first sets foot inside his new quarters in the prime of his life. He immediately has the realization that in order to survive the constant mental assault and boredom of several more decades in this space, one must have resolve, determination, and fortitude of mind. As we walk through his early days of captivity, he quickly establishes a regular routine that provides him the much needed structure of a productive life. As he settles into that routine, we watch him evolve from a person who is striving simply to survive to one that is longing and looking for ways to thrive.

It is that mental fortitude, that singular belief that in order to flourish, one must overcome one’s current situation that allows the count to positively thrive for decades in such a small space.

“Our lives are steered by uncertainties, many of which are disruptive or even daunting; but that if we persevere and remain generous of heart, we may be granted a moment of supreme lucidity - a moment in which all that has happened to us suddenly comes into focus as a necessary course of events, even as we find ourselves on the threshold of a bold new life that we had been meant to lead all along.”

I certainly don’t profess to know the secrets of mental fortitude, nor do I know by what magical coincidence or stroke of good luck I have been blessed with some measure of it. I do however know the secret of building fortitude, of building strength. Exercise. Just as our physical bodies require exercise and a healthy diet to build strength, our mind requires exercise and a healthy diet of positive inputs and interactions.

I’ve discovered a few key things that have done wonders for me:

1. Read. Reading not only develops our creativity, but it challenges our mind to imagine, to ponder, to think deeply about topics and situations that we may not have had the chance to face yet. It allows us to develop the ability to empathize with a character, to reason with an author, to dream wondrously with the protagonist, and to suffer deeply with the fallen hero.
   
   Reading also gives us the opportunity to build relationships, to dialog, and to discuss with friends new and old the topics and virtues of the latest book that we’ve read. Read for enjoyment, read for self-development and self-improvement, read for knowledge, and read for perspective. Read fiction to dream and paint canvases in your mind. Read non-fiction to be challenged, to think critically, to ruminate, to reason.

2. Meditate. Meditation builds focus of mind, and trains our discipline. It allows us to process our thoughts, to understand ourselves, and to listen to our innermost mind.

3. Write. Writing causes you to elaborate on your thoughts, to organize them, and to provide structure to them. Regardless of whether your writings are read by three people or by three hundred, writing builds your ability to expand on a thought and to nurture and bake an idea in your mind. We all have the spark of creation within us; let it be a tool to help refine your mental process.

Jesus tells us that “in this life, you will have trouble”. That is a certainty. Those with an ample supply of mental fortitude are the ones who are able to not only survive, but to thrive in those troubles. And that’s my hope for you today, that you both would be strong men, physically, emotionally, but most importantly mentally. That you would have the strength of mind and discipline of heart to achieve all that you set your sights on.

Because it makes you feel

My sons,

I’ve been reading a book that a great friend recommended to me called “Where the crawdads sing”, by Delia Owens. So far, it’s an artfully written book full of beautiful and vivid images the author paints for your mind’s eye combined with insightful nuggets of truth for you to ponder. Perfectly up my alley.

There’s a beautiful dialog in the book between father and son where the son complains to his father that he’s studying poetry in English class and doesn’t like it. The father’s retort is beautiful:

Don’t go thinking poetry’s just for sissies. There’s mushy love poems, for sure, but there’s also funny ones, lots about nature, war even. Whole point of it - they make ya feel something.

I love that. They make ya feel something.

So much of our lives are about things that don’t touch on the topic of feelings. We’re inundated with information, obsessed with learning and progressing, and laser focused on academics and achievement. But we’ve got to remember to feel. As Robin Williams puts it in Dead Poets Society:

We don’t read and write poetry because it’s cute. We read and write poetry because we are members of the human race. And the human race is filled with passion.

Medicine, law, business, engineering, these are noble pursuits and necessary to sustain life. But poetry, beauty, romance, love, these are what we stay alive for.

Perfect. In the book, the author says of the father:

His dad had told him many times that the definition of a real man is one who cries without shame, reads poetry with his heart, feels opera in his soul, and does what’s necessary to defend a woman.

My sons, if I’m able to accomplish that, to impress that single line upon you, then I’ll be beyond ecstatic. Be strong men, yes. But strength is not only stoic and outwardly fearless. It also embraces vulnerability so that one can be known and understood. It is confident in the relationships and connections it has built enough for vulnerability, for sentiment, for sensitivity.

So my charge to you today is this: be strong and decisive men, yes, but take the time to do things that make you feel. Watch a beautiful sunset descending between the crevice in the mountains. Sit still and deeply listen to music that moves you. Rekindle an old connection. Embrace a friend fully and earnestly. Love big. And be loved big.

I love you, my boys.

The meaning of it all

My sons,

Hopefully by the time you both read this, I’ll still be as avid a reader as I am while I’m writing (or perhaps even moreso!). Over the past few years, I’ve been trying to read books that are outside the standard set of things that I have spent much of my life concerned about. Books that don’t have to do with leadership, technology, faith, or self-improvement. Books that are works of fiction. Books that are on topics I’ve spent less minutes thinking about than I’ve got fingers.

A great friend recommended one to me, called “When Breath becomes Air”. It’s a beautiful memoir by a brilliant young doctor as he struggles for meaning knowing that he’s terminal and that he hasn’t got a lot of time left. As I journeyed with the author through his struggle and through his quest for meaning, I found myself relating, empathizing, and searching for those same answers. Instead of an informative last testament of a man I’d never met I found a mirror held up to my own question of meaning.

And I cried. I cried for him, for his family, for his wife and daughter that survive him. I cried deeply as his wife’s Epilogue ran across the pages, speaking of his focus for life and his love of relationship. It was that book that started me on my journey to better understand myself, my purpose, my meaning.

I won’t say that I’ve found all the answers since then, and I don’t doubt that when you boys read this, I will still not have all the answers. But I will say that along the way, I’ve been learning more and more that connection - meaningful connection - matters.

We were made for connection, made for relationship. We were made to do life together.

I’ve found that to be true. When I look back on the time lapse of my life so far, when I see the fleeting three-second clips of deeply cherished memories, I see connection. In every single one of those memories I see connection. Whether it is sharing a beautiful sunrise with a great college friend after pulling an all nighter together, or chatting with the one friend that stayed awake while the others slept in the back on a long cross-country drive, or even celebrating our childhood sports victories over milkshakes. Most of these moments were about connection.

It’s not an accident that every success, every victory, every win that I have I immediately want someone to share it with.

It’s also not an accident that the deepest, sorrowful moments of my life were all moments that I felt alone and abandoned.

We were made for connection.

So my challenge to you then, is to be generous in your attempt for connection. Put yourself out there. Be courageous. Be willing to make the first move, to initiate a conversation, to sit next to a stranger on a plane and not immediately put in headphones or pick up a book. Even small connections matter. A smile, making eye contact with a stranger, a friendly wave, a warm hug goodbye. You never know just how much those moments may shape someone’s day.