samng.me

What makes a good culture?

My sons,

Lately I’ve been thinking a lot about culture - team culture, family culture, friend group culture - and how much it impacts our lives. In his book Wanting, Luke Burgis explains how much of what we think we want is not actually intrinsic to us but is rather a product of us mimicking those around us, mimicking the culture we have. If that’s the case, culture is an incredibly important thing for us to think through.

What is culture?

Culture is not what we desire to do. It is not a set of principles or values that we print out and put on the walls to inspire our teams. It is not “the way we’ve always done things”, nor is it what our founders had in mind.

Culture simply put, is the way we do things today.

That means culture changes with each new day, with each new person that joins the team, with each new adjustment to the daily norms that we introduce. It means that culture shifts and grows as we do.

Culture is the way you spend an extra 10 seconds to say “hi” to everyone on your way in. It is the way we gather everyone on the team to go to lunch everyday. It is our willingness to speak up in meetings, our courage to express our opinions, and our trust knowing that those opinions won’t be slammed down by our peers. It is how we utilize documents or presentations, what our expectations are of instant messaging and email, and how much information we share with or withhold from our partner teams.

And it is what every new person gravitates toward when they join us.

An intentional culture

The thing with culture is that it can happen “naturally” (aka accidentally) or it can happen intentionally. Intentionality is better.

I’ve had the privilege of seeing many different types of leaders at work, each with a wide variety of skills and competencies. I’ve seen leaders that are hyper intentional about the culture of their teams, and I’ve seen leaders who simply accept whatever culture their team has as long as the leader is able to work in the manner that they prefer.

The leaders who had a firm understanding of the type of culture they wanted to cultivate on the team were not only more well-liked (turns out people like it when their leaders care about their experience), but their teams had more longevity. Regretted attrition rates were lower, team loyalty and ownership was stronger, and willingness to collaborate was noticeably higher.

Some of this is obvious - a leader that cares about culture naturally values people who care about culture as well, thereby building a virtuous cycle of people who are intentional about the environment, habits, and practices of the team.

Less obvious for instance, is the reality that leaders that cared about culture typically cared to see the impact of the culture they’ve created. They engaged themselves in inclusive behaviors, in learning from the team what’s working and what isn’t, in getting feedback, and in having dialogue and discussions with the team. These leaders cared about culture, and spent time actively crafting, refining, and sharing. They led by example, both in their communications and in their behaviors.

What makes a good culture?

There are a number of dysfunctional behaviors and norms that have permeated themselves into our world, with some much less obvious than others. Unfortunately for our world, there are still some very overtly dysfunctional cultural habits in the workplace today. Things such as blatant disrespectful and discriminatory behaviors towards women or clear minority groups unfortunately still happens today. Less obvious are things like CYA (cover your ass) cultures, cultures where bosses take credit for their team’s work, or hierarchical cultures where subordinates don’t speak up unless spoken to.

Healthy cultures on the other hand tend to balance productivity with fulfillment. Healthy cultures are ones where people can come as their authentic selves and do their best work together. They are cultures which enable and empower while keeping strong expectations and a high bar. They are cultures that elevate people and stretch people, allowing them to grow and develop, not just as workers but as people.

My SVP says it incredibly well. He says he builds teams of passionate and relentless people. I love that.

We want to create a culture where passionate and relentless people thrive. People who are incredibly passionate about what they do, about the mission that they’re on, about the impact that they have on the world, and about their craft and their role in achieving that impact, but at the same time are relentless in their pursuit of excellence, in their dedication to their craft and their learning, and in their desire to build the best thing for their customers, whoever those customers may be.

There are a few things that are essential to create a culture that fosters these behaviors.

1. Open communication. The most critical ingredient required for great teams is open communication. Any culture where a diverse set of passionate and relentless people can thrive deeply requires open communication. This is because people are different. When you’ve got a lot of strong people together with poor communication, inevitably one person ends up steamrolling the rest without listening to others and you end up with an adversarial and mistrusting culture.
2. Strong opinions, weakly held. Another key part of great team cultures is the ability to have weakly held opinions, to be convincible. The world is big. The amount of information, knowledge, and wisdom out there is astronomical. To think that one individual has it all, is always right, and knows best is not only improbable and naive, but just down right stupid. We therefore need to build a culture that recognizes that great ideas can come from anyone, anywhere. Have opinions, yes, but be willing to be convinced of other viewpoints as well.
3. Regularly revisiting cultural norms. Great teams need to regularly revisit their cultural norms and reevaluate whether adjustments need to be made. Our world changes - new technologies develop, the business landscape changes, societal trends shift - and if our teams wants to stay relevant, we need to change along with it. In order to ensure we do that well we’ve got to regularly revisit our norms to decide if the patterns and practices that have served us well in the past will continue to allow us to excel in the future.

Whether we like it or not, whether we’re conscious of it or not, and whether we have input into it or not, culture affects each and every one of us. It is the set of norms that we automatically take on whenever we enter the sphere of any group that we’re a part of, whether that’s work, friends, church, or even family. The more awareness and thoughtfulness we have the more we’ll be able to help craft and shape our cultures to be healthy and empowering places for all of us.